Answered By: Milner Reference Librarian Last Updated: Sep 26, 2017 Views: 16
There are two ways you can get a copy of your chat transcript:
1. During the Chat
Click the envelope icon above your typing box on the chat window to email a copy of the transcript to yourself at any time, which only records the conversation up to the time where you clicked the icon. If you want a full transcript of your complete chat, you may need to use the after chat transcript option below.
2. After the Chat
Keep your window open at the end of the chat and:
- Let the librarian close the chat OR
- Click the x in your chat box to end the chat
If you end the chat one of those two ways while keeping the chat window open, you will see a window like this:
From this window, you can get a copy of your transcript two different ways:
- Click the envelope icon to view your transcript in a new window, where you can email it to yourself.
- If you choose to fill out the feedback form, check the box next to Email yourself a transcript of this chat before you submit your feedback.
If you have already closed your chat window, but you still need a copy of your chat transcript, start another chat and ask the librarian to send you a chat transcript.