Answered By: Milner Reference Librarian
Last Updated: May 04, 2016     Views: 15

If you are using the Milner Library chat service either from the Milner Library Frequently Asked Questions pages or a library database, your chat may automatically disconnect without warning if you use the tab containing your chat box to navigate to a different page. 

To avoid chat disconnection, pop the chat window out of the page by clicking the blue icon depicting a box with an arrow pointing out of it.  You should then be able to navigate away from or close the page where you started the chat without your chat disconnecting.

chat pop-out icon

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